Firewall-1

[FW-1] secureplatform fp3 ed2 hf2 to ai upgrade fails

Subject: [FW-1] secureplatform fp3 ed2 hf2 to ai upgrade fails
From: "Covington, Chris" <ccovington AT PLUSONE DOT COM>
To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
Date: Sun, 22 Jun 2003 20:36:21 -0400
Hi all,

As a guinea pig, I just attemped upgrading to SecurePlatform AI from
SecurePlatform FP3 Edition 2 Hotfix 2 and it was without success.  I
followed the steps from SecurePlatform.pdf as to how to upgrade to AI
from SecurePlatform NG FP3 Edition 2.

I did the following:

1 Insert SecurePlatform with Application Intelligence CD into the drive.

2 Enter the expert mode: # expert
3 Mount the CD using the command: # mount /mnt/cdrom
4 Update the patch program by installing the CPpatch_command.tgz package
from the
CD: # patch add
/mnt/cdrom/SecurePlatform/patch/CPpatch_command_540000142.tgz
5 Apply the SecurePlatform with Application Intelligence upgrade
package: # patch add cd CPspupgrade_NG_R54.tgz

(the documentation refers to /mnt/cdrom/SecurePlatform/patch/ files
which don't exist, the above are the actual files on the iso)

I successfully installed the new CPpatch, but when installing
CPspupgrade_NG_R54.tgz I get the following errors:

Extracting Files completed successfully.

Upgrade program will now upgrade your system.  This process may take
several minutes ..

--- 06/22/03-17:34:21 ---
Info:  Start extracting files ..
Info:  Extracting files done.
Info:  Upgrade Process Completed Successfully.
--- 06/22/03-17:34:54 ---
Info:  Start upgrading ..
Info:  Verify upgrade parameters ..
Info:  i2c_support-1-2cp.i386.rpm was successfully installed.
Info:  ncurses-5.2-13cp.i386.rpm was successfully installed.
Info:  sharutils-4.2.1-9cp.i386.rpm was successfully installed.
Info:  Installing CheckPoint Products from CheckPoint Wrapper
Error:  Failed to install CheckPoint products
Error:  Installation/Upgrade Failed!
STATUS=1

Exiting ..
Patch installation failed.

After rebooting everything seems fine, I can still use Smart Clients
(FP3) and the firewall behaves the same but there are a few odd error
messages in the logs (message_info: SecureXL: Connection templates are
not possible for the installed policy.  Please refer to the Performance
Pack documentation for further details) and I can no longer login to the
https interface (it loops when loading the page).

Has anyone managed to upgrade from SecurePlatform FP3 to AI?  I would've
thought that would've been the easiest upgrade path, given that it's
pure CP and no outside OS vendor to blame.  It looks like other
platforms are much easier to upgrade, and I have a hybrid FP3/AI
system...  A shame.  Good thing for backups...

Chris

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