Firewall-1

[FW-1] Error deleting a user group

Subject: [FW-1] Error deleting a user group
From: David A Muscat <muscatd AT AU1.IBM DOT COM>
To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
Date: Fri, 20 Aug 2004 21:40:31 +1000
Hi everyone,

I've come across a strange problem where I can't seem to delete an unused
user group. I log into SmartDashboard in read/write mode first and check to
see if the group is used and it says "The object is not used". I have even
removed all users from the group.

When attempting to delete the group, SmartDashboard gives me the following
error..

"Internal Error [11] while handling object <group_name>. Failed to remove
references of object <group_name>. Please contact technical support."

I've found a similar problem reported on the CheckPoint knowledge base but
it's specifically for network objects (ie, error occurs when trying to
delete a network object).

Has anyone come across this before? I have a feeling the user database may
be corrupted or something.

David

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