This is due to user database corruption of some kind that has taken place.
We've also seen the same issue. We actually restored to an earlier backup,
but export and import should do the trick as well.
Regards,
Matt Goddard
Security Information Team
Schneider National, Inc.
|---------+-------------------------------------------->
| | David CALLEBAUT |
| | <david.callebaut AT ATOSEURONEXT DOT COM|
| | > |
| | Sent by: Mailing list for |
| | discussion of Firewall-1 |
| | <FW-1-MAILINGLIST AT AMADEUS.US DOT CHEC|
| | KPOINT.COM> |
| | |
| | |
| | 12/29/2004 07:58 AM |
| | Please respond to Mailing list |
| | for discussion of Firewall-1 |
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| To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
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| cc:
|
| Subject: Re: [FW-1] error deleting user
|
>----------------------------------------------------------------------------------------------|
João,
I've had the same problem in the past.
You'll need to do an export (upgrade_export) of your manangement station
and
then simply import in back into the same station (upgrade_import). When
done
you can easily remove the users.
The above mentioned tools can be found on the CP website
David Callebaut
Security Engineer
-----Original Message-----
From: Mailing list for discussion of Firewall-1
[mailto:FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM] On Behalf Of Joao
Santos
Sent: woensdag 29 december 2004 14:29
To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
Subject: [FW-1] error deleting user
Hi there!
I had to delete 400-something users from my management station database. I
had no problems removing all but 5 users. They are not in groups, not in
any
rules, so there's nothing special about them, but I'm unable to delete
them.
I'm getting this error message:
Internal Error [11] while handling object xxx.
> Failed to remove references of object xxx.
> Please contact technical support.
I used google and found an answer recommending backing up the database and
then running guidbedit. I did that and even guidbedit won't remove the
users. It gives me the error message: "Could not delete object. Failed to
remove references of object xyz"
I tried to search for the object name on the guidbedit and it found
nothing.
Any ideas?
Thanks,
João.
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