Joao,
I had the same issue when I was cleaning up our users. I had to get
our vendor involved to find out how to fix this issue. The solution
involved exporting the users into a txt file using the fwm dbexport
command, manually deleting the problem users from the txt file and then
importing the txt file back into the databases but using a flag to delete
all users before importing. After this, open up the dashboard, do a File
--> Save, and then push the policy. You should no longer see the problem
users. Hope this helps,
Jerry
Joao Santos
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Hi there!
I had to delete 400-something users from my management station
database. I had no problems removing all but 5 users. They are not in
groups, not in any rules, so there's nothing special about them, but
I'm unable to delete them.
I'm getting this error message:
Internal Error [11] while handling object xxx.
> Failed to remove references of object xxx.
> Please contact technical support.
I used google and found an answer recommending backing up the database
and then running guidbedit. I did that and even guidbedit won't remove
the users. It gives me the error message: "Could not delete object.
Failed to remove references of object xyz"
I tried to search for the object name on the guidbedit and it found
nothing.
Any ideas?
Thanks,
João.
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