I often find, it will be quicker to just submit the cpinfo from
everything when submitting the case as that is the first thing you are
asked. However, some of the first line support aren't great and 'think'
about the call for a long time. Some of the second line are really good,
but it is a personal bug bear of mine that they are apparently allocated
on a round-robin basis - which is great except when you are allocated
someone who's work hours don't coincide with work hours in your local
timezone.....
Anyhoo, sometimes it's good, sometimes it's bad. I spent over a week
fiddling with floodgate on checkpoint express, until the first level
support actually agreed that it doesn't install it by default, you have
to do it by hand, and there aren't any instructions....
ian
-----Original Message-----
From: Mailing list for discussion of Firewall-1
[mailto:FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM] On Behalf Of Timothy
Arnold
Sent: 23 April 2005 08:24
To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
Subject: Re: [FW-1] Nokia and Checkpoint TAC supports are the worst in
the business?
I am new to Checkpoint and just submitted my first service request... I
will let you know...
(I just hope its better that Cisco's support!!)
----- Original Message -----
From: "Tom Stala" <stala AT TAMPABAY.RR DOT COM>
To: <FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM>
Sent: Friday, April 22, 2005 6:46 PM
Subject: Re: [FW-1] Nokia and Checkpoint TAC supports are the worst in
the business?
>I have been opening calls with checkpoint through the web, I just send
>in the cpinfo for everything and then all the information about the
>problem. I have been getting things fixed this way a lot better than
>trying to call in.
>
> I know the first level when you call in is bad, but the rest has been
> good at solving my problems.
>
> Which most of my stuff has been smartdefense being a pain
>
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