I guess we all have different experiences but I have worked with Netscreen (
juniper ), Checkpoint, Nokia, F5 and NONE of them could compete with Cisco when
it comes to support ..even the worst Cisco support !
I also find their documentation appalling !! absolutely pathetic !
----- Original Message -----
From: "Ian Brown" <IBrown AT OAG DOT COM>
To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
Subject: Re: [FW-1] Nokia and Checkpoint TAC supports are the worst in the
business?
Date: Sun, 24 Apr 2005 12:19:47 +0100
>
> I often find, it will be quicker to just submit the cpinfo from
> everything when submitting the case as that is the first thing you are
> asked. However, some of the first line support aren't great and 'think'
> about the call for a long time. Some of the second line are really good,
> but it is a personal bug bear of mine that they are apparently allocated
> on a round-robin basis - which is great except when you are allocated
> someone who's work hours don't coincide with work hours in your local
> timezone.....
>
> Anyhoo, sometimes it's good, sometimes it's bad. I spent over a week
> fiddling with floodgate on checkpoint express, until the first level
> support actually agreed that it doesn't install it by default, you have
> to do it by hand, and there aren't any instructions....
>
> ian
>
> -----Original Message-----
> From: Mailing list for discussion of Firewall-1
> [mailto:FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM] On Behalf Of
> Timothy
> Arnold
> Sent: 23 April 2005 08:24
> To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
> Subject: Re: [FW-1] Nokia and Checkpoint TAC supports are the worst in
> the business?
>
>
> I am new to Checkpoint and just submitted my first service request... I
> will let you know...
>
> (I just hope its better that Cisco's support!!)
>
>
> ----- Original Message -----
> From: "Tom Stala" <stala AT TAMPABAY.RR DOT COM>
> To: <FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM>
> Sent: Friday, April 22, 2005 6:46 PM
> Subject: Re: [FW-1] Nokia and Checkpoint TAC supports are the worst in
> the business?
>
>
> > I have been opening calls with checkpoint through the web, I just send
> > in the cpinfo for everything and then all the information about the
> > problem. I have been getting things fixed this way a lot better than
> > trying to call in.
> >
> > I know the first level when you call in is bad, but the rest has been
> > good at solving my problems.
> >
> > Which most of my stuff has been smartdefense being a pain
> >
>
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