Firewall-1

[FW-1] Unable to delete user group from SmartDashboard

Subject: [FW-1] Unable to delete user group from SmartDashboard
From: David A Muscat <muscatd AT AU1.IBM DOT COM>
To: FW-1-MAILINGLIST AT AMADEUS.US.CHECKPOINT DOT COM
Date: Wed, 25 May 2005 16:40:44 +1000
Hi everyone,

It's likely that has been covered before but I can't find the solution.
There are some user groups within SmartDashboard that I want to get rid of
as they are no longer required. Problem is that every time I try to delete
one SmartDashboard pops up with the following complaint....

"Internal Error [11] while handling object <group-name>. Failed to remove
references of object <group-name>. Please contact technical support"

... followed by an "OK" button.

When this happens the group disappears from the SmartDashboard view but
when logging into SmartDashboard again it reappears. Even though it's not
really needed I removed the group from everything before deleting it such
that when you query it with "where used" it says "object not used".

There was an old solution for this in the SecureKnowledge database but all
it said was to upgrade to NG FP2. I'm already on NG AI R55! Has anyone else
come across this really annoying problem?

Thanks!

David A Muscat

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