Hello,
I'm having difficulty getting my users connected with SR. I'm running NG-AI
R55, and the clients are R56, Build 615 or 619.
The problem began when I could no longer get into the SmartDashboard GUI.
Searching for the solution, I discovered I needed to reset SIC, which I
did. In doing so, I created a new Internal CA and invalidated all my
users. I instructed everyone to update their sites which worked for the
majority, however others needed a complete reinstall or upgrade.
Nevertheless, I still have a select few users that cannot connect to the
server. The errors are "Update failed" or if creating a new site, they get
timeouts. Strangely in the logs, I don't see any activity of the attempt to
connect which leads me to believe something is blocking it on their site or
somewhere in the middle. One particular user has both cable and DSL
connections and could not connect while on DSL. Switching to cable did the
trick. Now that the site has been created, he can successfully reconnect
over DSL. Unfortunately most of my users have only a single broadband
connection.
I consider myself an advanced Check Point admin. Can someone give me any
clues as to where to investigate now, either within the GUI, CLI, or on the
client end. Of course, all the unsuccessful users left are Directors and
VPs!!
Thanks in advance,
Chris
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