Hi Octavio,
Please provide more specific details...
How do you know you've lost SIC, what is the symptom: does intall policy or
some other operation fail? Once you've reset SIC... how long does it take until
you lose it again? Can you reconstruct the specific operations you made which
keep causing SIC to be lost or is it lost without relation to any operation
which you made (i.e occurs once every 2 hours...)?
Once you've lost SIC try troubleshooting to see what might be causing the
problem.. see http://fixmyfirewall.com/fw1/fw-1.0117.html and then check the
log in $CPDIR/log/cpd.elg
Best regards,
Adam.
Octavio do Vale Rocha <octavio AT NCT.COM DOT BR> wrote: Hi all,
After upgrading Provider-1 to NGX (only the management part), we are
having problems with r54 gateways. They loose SIC to the their CMAs, and
even if we close SIC again it looses after some time. The error showed
is error 147.
The most strange is that in smartview monitor, we can see these gateways
status as OK, their current connections, cpu, etc. We can also get their
data from smartupdate, but receive an error when getting license.
Has anyone experienced this? It is happening only with R54 (build 317)
gateways.
Thanks,
Octavio
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