Hello
I have a problem with SecureClient and Office Mode. Sometimes when the client
connects to the gateway He gets information that connection is succesfull, but
the communication doesn't work. Under Secure Client diagnostic we can see
following error
"Tunnel test failure. Try to check "Force NAT traversal mechanism (UDP
encapsulation)" checkbox. If the problem persist contact your system
administrator"
Under Smart ViewTracker following:
Type: Log
Action: Login
Protocol: udp
Service: tunnel_test (18234)
Information: message: Same SecuRemote IP (behind a NAT device) detected.
Allowing new user '<user>'. Consider using Office Mode.
UDP encapsulation checkbox is checked on SecureClient and on Gateway also.
When client disconnect, stop service and run again SecureClient he usually can
connect and everything works fine.
The problem has appeared when we migrated from NG AI R56 (under R56 everythig
was fine) to NGX R60. (HotFix 2 didn't solve the problem). I didn't fine in
Secure Knowledge anything that helped.
Could somebody help me?
Sławomir Głowacki
CCSE
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