Ensure you have conectivity between secureclient and smartcenter server.
You also should ensure tunel_test traffic is arriving to the gateways.
Głowacki Sławomir wrote:
> Hello
>
> I have a problem with SecureClient and Office Mode. Sometimes when the client
> connects to the gateway He gets information that connection is succesfull,
> but the communication doesn't work. Under Secure Client diagnostic we can see
> following error
>
> "Tunnel test failure. Try to check "Force NAT traversal mechanism (UDP
> encapsulation)" checkbox. If the problem persist contact your system
> administrator"
>
> Under Smart ViewTracker following:
>
> Type: Log
>
> Action: Login
>
> Protocol: udp
>
> Service: tunnel_test (18234)
>
> Information: message: Same SecuRemote IP (behind a NAT device) detected.
> Allowing new user '<user>'. Consider using Office Mode.
>
>
>
> UDP encapsulation checkbox is checked on SecureClient and on Gateway also.
>
>
>
> When client disconnect, stop service and run again SecureClient he usually
> can connect and everything works fine.
>
>
>
> The problem has appeared when we migrated from NG AI R56 (under R56 everythig
> was fine) to NGX R60. (HotFix 2 didn't solve the problem). I didn't fine in
> Secure Knowledge anything that helped.
>
>
>
> Could somebody help me?
>
>
>
>
>
>
>
> Sławomir Głowacki
>
> CCSE
>
>
>
>
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