Description: Sometimes a `fw sic_reset` does not work.We can forcibly remove some files to reset SIC. Resolution: To reset SIC forcibly please do the following: Execute `cpstop`: nokia[admin]# cpstop Check for adequate disk space: nokia[admin]# df -k None of the directories listed should show a capacity of higher than 80%, except for /. If they do, you may need to clear out some of these partitions first. Contact Nokia Support if you need assistance doing this. Change Directories to $FWDIR: nokia[admin]# cd $FWDIR Backup the entire conf directory, as in the following example: nokia[admin]# tar cvf /var/admin/conf.backup.tar conf This will create a tarfile of the conf directory called "conf.backup.tar" and place it in the /var/admin directory. You can then ftp it off to a safe place using the most appropriate method. Change Directories to $FWDIR/conf: nokia[admin]# cd $FWDIR/conf Delete the InternalCA.* and ICA.* files from the $FWDIR/conf directory: nokia[admin]# rm InternalCA.* nokia[admin]# rm ICA.* Edit, using vi, $FWDIR/conf/objects_5_0.C and remove the "sic_name" attribute for the primary management object: nokia[admin]# vi objects_5_0.C This will bring up the editor. If you are not familiar with vi, please follow these next lines exactly: Type /sic_name and then hit Enter. This will bring you to the "sic_name attribute. To move the cursor right, use the letter L. Move the cursor to directly under the first quote. Hit the letter X. This will delete the quote. Keep hitting x until you have deleted the last quote in that line. You should be left with sic_name () Type /internal_ca and hit Enter. This will bring you to the internal_ca object. The object should look like this: :servers (servers: (internal_ca:AdminINfo ( If the line does not look like the above, type /internal_ca again. When you get to the correct one, the cursor will be on the line : (internal_ca. Hit dd (d, twice). This will erase the line. Continue hitting dd until you erase the line :type (ca), and then the second to last closed bracket. You will be left with this: :servers (servers ) If at anytime a line is erased incorrectly or you are unsure if it is correct, hit Esc and then Ctrl-C to cancel out of vi, and try again. When you are certain that you have edited everything correctly, type :wq! to save. run `fwm sic_reset` to reinitialize SIC nokia[admin]# fwm sic_reset There will be 4 steps that should be followed after running fwm sic_reset. These steps come up when running the command, and are further detailed in Resolution 8250. You may need to run cpstart before following Resolution 8250. Please also verify that the IP Address of the GUI is listed in GUI Clients in cpconfig, and that the time and date of the GUI client (PC) and the Nokia appliance are the same (within reason). The Nokia appliace date and time can be confirmed by typing 'date' at the command line. At this point, you should be able to connect with the GUI. Please refer to Resolution 8250.