On Tue, 24 Oct 2006, sin wrote:
> Hugo van der Kooij wrote:
> > On Tue, 24 Oct 2006, sin wrote:
> >
> >> Hugo van der Kooij wrote:
> >
> >>> And while we never had an issue with crashing R55 firewalls we have
> >>> several customers with R60 firewalls crashing even with Check Point and
> >>> all working on the firewalls themselves to find the bugs.
> >> can you give a little bit more detail on what bugs you found ? maybe it
> >> could help some of us to not bang our heads in the all for nothing and
> >> call directly check point.
> >
> > No. At this point there is no clear sign what is causing the issue. There
> > are fixes in HFA-04 which should prevent some crashes. But HFA-04 did not
> > fix that much in these cases.
> >
> > The verdict is still out but all crashes happen on Linux based
> > installations (SPLAT, RHEL, Resilience).
> >
> > After Nokia fixed a memory leak in IPSO I have not yet seen issues there.
> >
> > But in order to get a fix you need to open a case anyway.
>
> I know that, I was just thinking that if you would put out a small
> description people on this list might have a faster response time from
> Check Point knowing that there might be a patch available for the issue.
It just happens that Check Point support does not work that way.
If you have a crash. Open a case. Go over the details on how to gather the
crash info and then see what is causing the crash based on those details.
At this point I only have an inkling that it only happens on SMP systems
and it might be just be clusters only.
But the first R60 crash was a Dell specific issue on a single CPU system.
As the patch was allready present it only took 15 minute from opening the
case to downloading the fix. (It is also part of HFA-01)
In fact not all of these fixes are listed explicitly in the HFA release
notes. So in case of trouble applying a HFA may solve issues unlisted in
the release notes.
Hugo.
--
hvdkooij AT vanderkooij DOT org http://hvdkooij.xs4all.nl/
This message is using 100% recycled electrons.
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