Hi there,
My customer bought three enforcement licenses and one SmartCenter
license (under NG AI) around 3 years ago. My customer and myself are
still able to check the existing licenses in the UserCenter until
recently. We bought three more new licenses and one SmartDefense
subscriptions certificate and add it into the UserCenter. Until now,
only those three new licenses are still available but the previous
licenses are gone!.
In fact, we still use the previous licenses in our current firewall and
we might going for NGX version soon. As I understood, it requires the
existing licenses (NG) to be upgraded to NGX version.
How do we get back the previous licenses in our UserCenter? What happen
to those licenses actually?
Thanks very much.
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