hi,
you should check that with the company (reseller) where you bought
the licenses. maybe they just sold you an upgrade from the
old-NG-license to the new license?
or maybe they put the new lics into a new usercenter-account?
br
reinhard
At 03:32 10.04.2007, you wrote:
Hi there,
My customer bought three enforcement licenses and one SmartCenter
license (under NG AI) around 3 years ago. My customer and myself are
still able to check the existing licenses in the UserCenter until
recently. We bought three more new licenses and one SmartDefense
subscriptions certificate and add it into the UserCenter. Until now,
only those three new licenses are still available but the previous
licenses are gone!.
In fact, we still use the previous licenses in our current firewall
and we might going for NGX version soon. As I understood, it
requires the existing licenses (NG) to be upgraded to NGX version.
How do we get back the previous licenses in our UserCenter? What
happen to those licenses actually?
Thanks very much.
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