> I've visited their policies and as far as I can tell i'm following all
> their rules. Also, if a remote mailserver returns a 250 doesn't that
> mean the server is accepting responsibility for delivering the
> message? So if the message gets dropped without a bounce (and
> without going into any mailbox folder), shouldn't that be considered
> a bug??
Are you looking to win an argument, or get your mail through? Your
argument sounds good to me, but I don't think it will fix your problem.
Double and tripple check your data. But if you're 100% sure you're doing
everything right, and there's still no solution, you're going to have to
work with hotmail. If this is a customer issue, try to be as clear as you
can on the facts of the issue.
You're dealing with a very big company who I'm sure gets a lot of
requests. You should make sure you send your request from your hotmail
account too, just to be sure they got it. Don't expect an immediate
response unless you have money to spend. Remember that there are real
poeple who are going to read your email, so try to be polite and
considerate while you stick to your problem and not your judgement
statements. If you open your message by telling them that they have a
problem in their system or a bug, I doubt that message will go much
further than the deleted folder. What do you think? I'm guessing that MS
doesn't have a great deal of incentive to fix your problems, so try real
hard to be humble.
Russ
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